FREQUENTLY ASKED QUESTIONS

Our company is located in Belgium, our store is accessible on-line or by appointment only (please contact us to make an appointment).

We don’t, you can visit our showroom by making an appointment (see page footer).

We speak fluent English, Dutch, French and basic German

No. However, having an account will make it easier to place your next order.

Returns: please see our returns page. Please contact us immediately if there are any issues with your order.

The delivery dates we mention for pre orders are always estimated, based on input from the supplier. We have no control on the actual date, this is the manufacturer's responsibility. Please note that pre-orders are only refundable if the manufacturer officially confirms they are unable to supply the goods, we do not otherwise accept cancellations for preorders.

We currently offer the following payment methods: Visa, Mastercard, Amex, Bancontact/Mistercash, Maestro, iDEAL, Apple Pay, Google Pay, Shop Pay, Paypal. All non-Paypal methods are offered through the highly secure Shopify/Stripe platform. 

We believe very strongly in respecting your privacy. We do not have access to or keep your payment data (it is handled securely by our payment partners). We will never share your private data with other companies, especially for commercial or marketing purposes. Please see our Privacy page for more information.

Customers with a shipping address in the European Union have to pay 21% VAT (sales tax) on their purchases.

If you are not based in the European Union and we ship your order to your home country, you do not have to pay 21% VAT on your purchases. Minimum 50 euros VAT included full order amount required by law.

Note: prices in our store are displayed Incl.VAT (including VAT for E.U. customers) AND exVAT (net of VAT) for non-E.U. customers. Please see our information page for details.

Our system will display prices net of VAT when you check out after you input your shipping address, the process is automatic. 

Minimum 50 euros VAT included full order amount required by law, please contact us if you need help reaching the amount.

Please contact us before purchasing, we will send you a quote net of VAT after validating your VAT number. 

All our products are in stock unless otherwise indicated, in which case you can ask to be contacted when the item is back in stock or pre-order if available.

We are official resellers of all the products we sell in our store. You can usually find us listed on the supplier's website or contact them for confirmation. All of the products we sell are genuine and brand new.

Please contact us, we would be more than happy to answer your questions and make a recommendation.

Yes, gift wrapping is free of charge, just leave us a note on checkout.

We try to ship worldwide, however there may be some exceptions. Please contact us if you need information on shipping to your country.

We usually ship within 24 hours on week days, please check our shipping page for more detailed information. Orders shipped by BPost or Outlet items may ship slightly later.